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June 2002
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Who is the master of a domain?

Is a Web domain name held to the same standards as advertising and other representations to the public?

 

Read the full Code of Ethics.

The following case study from the National Association of REALTORS® Code of Ethics and Arbitration Manual concerns Article 12, which states: "REALTORS® shall be careful at all times to present a true picture in their advertising and representations to the public. REALTORS® shall also ensure that their professional status (e.g., broker, appraiser, property manager, etc.) or status as REALTORS® is clearly identifiable in any such advertising."

REALTOR® X, a principal broker in the firm XYZ, was technologically savvy and constantly looking for ways to use the Internet to promote his firm and drive additional traffic to his Web site.

Being an early adopter of the Internet, he had registered but not used domain names that incorporated or played on the names of many of his competitors and their firms, including ABC, REALTORS®.

REALTOR® X and his information- technology staff concluded that one way to drive traffic to the firm’s Web site would be to take advantage of the search engines commonly used by potential buyers and sellers. They realized that when potential buyers or sellers searched on key words like real estate or REALTORS® or on similar words, lists of domain names would appear, and that when consumers searched the Internet for ABC, REALTORS®, one of the domain names that might appear would be REALTOR® X’s domain name abcrealtors.com.

REALTOR® X decided to take advantage of the domain names that he had previously registered, and pointed several that used in various ways the names of his competitors, including abcrealtors.com, to his site.

In a matter of days, REALTOR® X learned that he had been charged with a violation of Article 12 of the Code of Ethics by REALTOR® A, the owner of ABC, REALTORS®, alleging that his (REALTOR® X’s) use of the domain name abcrealtors.com presented a false picture to potential buyers and sellers and others on the Internet.

At the hearing, REALTOR® X defended himself by indicating that, in his opinion, use of a domain name was not advertising or a "representation" to the public but simply a convenient way for Internet users to find relevant Web sites. Moreover, "When Web surfers reach my home page, there is no question that it is my site, since I clearly show XYZ’s name and our status as REALTORS®," he continued. "These complaints are just a lot of sour grapes from dinosaurs who aren’t keeping up and who don’t realize that on the Internet, it’s every man for himself."

The hearing panel disagreed with REALTOR® X’s justification, indicating that while his use of a domain name that employed another firm’s name might not be precluded by law or regulation, it did not comply with the code’s higher duty to present a true picture.

REALTOR® X was found in violation of Article 12 presenting an untrue picture in his representation to the public.

Send questions about ethics to texasrealtor@texasrealtors.com. Not all questions received can be answered.

 

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"When Web surfers reach my home page, there is no question that it is my site, since I clearly show XYZ’s name and our status as REALTORS®."