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August 2002

When it comes to customer satisfaction, it's not what you say—or even what you think—that counts. The only thing that matters is how your customers and clients feel about your service. So how do you find out how they rate you? by Ward Lowe
An in-city home inspector may have no trouble examining a house situated on rural property. But what if that property has stables, a septic tank, barn, deep-water well, and other "country" features? by Ed Blackburn
Everyone has one. Some are better than others. And the more you know about them, the better you can help prospective buyers qualify for the best rates on a mortgage. Read how the most-commonly used credit scores are derived plus tips for raising a credit score. by Marty Kramer

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